How do I make a booking?

Simply complete our enquiry form or email ilovethisshopwp@gmail.com with:

• The items you would like to hire

• Your event date

• The delivery address (if delivery is required)

We'll check availability and send you a written quote along with instructions on how to proceed with booking in your items.

Prefer to chat in person? Visit us in-store and our friendly team will be happy to help you explore options and check availability.

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Is the hire price per day?

No. Our standard hire period is up to 3 days, which is included in the advertised hire price. If you require the items for a longer period, we're happy to provide a customised quote.

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Do I need to pay a deposit?

Yes. A 50% non-refundable deposit is required at the time of booking to secure your hire items for your event date.

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Is there a security bond?

Yes. A refundable security bond applies to all hire items.

The bond is payable when collecting your hire items or, for delivered orders, before delivery. It will be refunded once all items have been returned in their original condition, less any applicable charges for loss or damage.

Refunds are processed in store using the original payment method unless otherwise agreed.

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Is there a minimum hire charge?

No, there is no minimum hire charge. However, a 50% deposit is still required to secure all bookings.

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What payment methods do you accept?

We accept cash and EFTPOS/card payments.

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When do I collect my hire items?

Our standard hire period is up to 3 days. Your collection and return times will be confirmed when your booking is finalised and included in your booking confirmation.

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When do I return the items?

All hire items must be returned on the agreed return date and time specified on your booking confirmation.

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What happens if I return the equipment late?

Late returns may incur a $20.00 per day late fee unless alternative arrangements have been made in advance.

Late fees may be deducted from your security bond until the equipment has been returned.

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What happens if an item is damaged, lost or misplaced?

We understand accidents can happen. If hire items are returned damaged, lost or require repair, the cost of repairs or replacement may be deducted from your security bond. If the repair or replacement cost exceeds the bond amount, additional charges may apply.

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What if I need to cancel my booking?

We understand that plans can change. If you need to cancel or make changes to your booking, please notify us as soon as possible. We ask for at least 48 hours' notice wherever possible.

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Please note:

• Your 50% booking deposit is non-refundable.

• Any additional payments made beyond the deposit can be issued as store credit.

 

Do you offer delivery and set-up?

Yes. We offer delivery, collection and set-up services.  Delivery and set-up fees vary depending on:

• Your location

• The size and complexity of the hire

• Set-up and pack-down time

• Building accessibility such as but not limited to: stairs or lift access, parking availability

• Additional staff requirements

• Public holidays and after-hours requests

 

Once we have the details of your event, we'll provide you with an accurate quote for delivery and setup services.