These Terms & Conditions apply to the hire of decor, styling items, balloons and related services provided by I LOVE THIS SHOP WAURN PONDS (“we”, “us”, “our”) to the Client. By signing this Agreement and/or paying the Deposit, the Client confirms they have read, understood and accepted these Terms & Conditions.

 

1. DEPOSIT & BOOKING

A non-refundable deposit of 50% of the total Hire Fee is required to secure the booking. The booking is not confirmed until the Deposit is received. The Deposit is applied towards the total Hire Fee.

 

2. PAYMENT

The remaining balance must be paid no later than two (2) days before the Event or agreed delivery date. Payment can be made by credit card over the phone on (03) 5292 3588 or in-store.

Failure to pay by the due date may result in cancellation of the booking and/or withholding of Hire Items and services, subject to applicable law.

 

3. CHANGES & CANCELLATIONS

Changes to Hire Items, quantities, custom items or balloon arrangements must be requested at least 48 hours before the agreed delivery date. Late changes may not be accommodated and may incur additional charges.

If the Client cancels the booking, the 50% Deposit is non-refundable, subject to applicable law. Additional payments may, at our discretion, be offered as Store Credit, excluding customisation, personalised items, specially ordered items and other non-recoverable costs.

 

4. OWNERSHIP

All Hire Items remain the property of I LOVE THIS SHOP WAURN PONDS. The Client may only use the items for the agreed hire period and purpose and must not sell, lend, sub-hire, alter or modify them without our prior approval.

 

5. CARE, USE & RESPONSIBILITY

The Client must:

• Take reasonable care of all Hire Items while in their possession.

• Use items only for their intended purpose and keep them in the condition supplied.

• Provide adequate, safe and suitable space and, where required, working electrical outlets.

• Not move, rearrange, dismantle or alter décor installed or arranged by I LOVE THIS SHOP WAURN PONDS, except in an emergency or with our approval.

• Keep items clean, dry and secure, away from water, excessive moisture, heat, flames, flammable materials and unstable surfaces.

• Return all items clean, dry, packed as instructed and in working condition, allowing for reasonable wear and tear.

The Client is responsible for loss, theft or damage to Hire Items while in their possession, except where caused by I LOVE THIS SHOP WAURN PONDS. The Client must notify us promptly of any loss or damage and may be responsible for reasonable cleaning, repair or replacement costs.

 

6. RETURN & LATE FEES

Hire Items must be returned by the agreed date and time. A late fee of $20 per day applies to items returned late and may be deducted from the Safety Bond. The Client remains responsible for any outstanding amount where the Safety Bond does not cover applicable late fees, cleaning, repair or replacement costs.

 

7. SAFETY BOND

Where a Safety Bond applies, we may deduct reasonable costs from the Safety Bond for: late return; cleaning or drying; damage or improper use; loss or theft; repair or replacement; or improper cleaning, drying or packing. Any deductions will be based on the reasonable costs incurred. If these costs exceed the Safety Bond, the Client remains responsible for the balance.

 

8. FORCE MAJEURE

We are not responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including severe weather, natural disasters, fire, flood, government action, civil unrest, power outages, transport disruptions or other unforeseen events.

Where reasonably possible, we will take steps to minimise the impact and provide an alternative arrangement. Nothing in this clause limits any rights the Client has under applicable law.

 

9. CLIENT RESPONSIBILITY & INDEMNITY

To the extent permitted by law, the Client is responsible for reasonable losses, costs or claims arising from their negligence, wilful misconduct, misuse of Hire Items, loss or damage to Hire Items while in their possession, or material breach of this Agreement.

 

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law, I LOVE THIS SHOP WAURN PONDS is not liable for indirect, incidental, special or consequential loss arising from this Agreement.

Nothing in these Terms & Conditions excludes or limits any rights, guarantees or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

 

11. ASSIGNMENT & SUBCONTRACTING

We may engage employees, contractors or third-party service providers to provide the agreed services. The Client may not assign, transfer or sub-hire their booking or Hire Items without our prior written consent.

 

12. GENERAL

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

This Agreement, together with the booking details and quotation, constitutes the agreement between the Client and I LOVE THIS SHOP WAURN PONDS. Any changes must be agreed by both parties in writing.

 

13. ACCEPTANCE

By accepting our quote and/or paying the Deposit, the Client confirms that they have read, understood and accepted these Terms & Conditions.